FAQ
What is the return policy?
For returns and exchanges, customers can return the product within 30 days of purchase to avoid delays and extra fees. Item must be in new/sellable/unused condition. There is no restocking fee and the customer pays for return shipping. Customers can cancel an order before the item ships, which is normally within 24 hours of the purchase.
Prior to returning, customers must provide a reason for the return or exchange. This process will be examined and approved by the RMA team to determine the legitimacy of the purchase order and/or purchase location. In order to start a return/exchange, please fill out the Return Merchandise Authorization (RMA) Form at the bottom of this section.
What is the product warranty?
Unless a different warranty period is expressly provided with your KAAB Outdoor product, KAAB Outdoor warrants this product for a period of 1 year, when the product is delivered to you in new condition, in original packaging, from a KAAB Outdoor authorized reseller and used in normal conditions and as described in the owner’s manual – is free from any defects in manufacturing, materials, and
workmanship.
This warranty gives you specific rights and you may also have other rights, which vary from state to state. KAAB Outdoor provides a limited warranty on all eligible KAAB Outdoor products purchased in the United States and Canada.
The limited warranty covers failures due to defects in material or workmanship on the product. Wheels, straps, and other parts subject to normal wear and tear are not covered under the limited warranty.
The limited warranty starts from the original date of purchase and is only applicable to the original purchaser of the product. Proof of purchase is required to receive any services guaranteed as part of the limited
warranty.
The limited warranty does not apply to refurbished products or products that were resold by unauthorized resellers.
The limited warranty does not cover defects found to result from improper or unreasonable use or maintenance of the product, failure to follow warnings and instructions, or unauthorized alterations or modifications to the original product.
The limited warranty does not provide refunds, returns, or exchanges under most conditions. Products replaced under the limited warranty may be replaced with a brand new or factory refurbished product. If the defective product is discontinued, end of life, or out of stock, KAAB Outdoor will issue a replacement product of equivalent value or features. Product warranty periods do not renew with replacement products.
Note that in the event of accidents, injuries, property damage, or death while using a KAAB Outdoor product, insurance coverage is not guaranteed. Check with your insurance provider for more details.
Where can I find the product manual?
How much does shipping cost?
We offer free shipping to the contiguous United States.
Where is my item shipping from?
Depending on the recipients address, the item will ship from one of two locations: Chino, California or Houston, Texas.
